Seven Steps to Effective Communication


Q. How Do the Armed Forces Communicate?

A. Quickly and Clearly!

The following Seven Steps to Effective Communication (taken from the publication The Tongue and Quill–US Air Force) are an excellent guideline to utilize for successful communication in both speaking and writing.

Relay messages that are clear, concise and accurate

  • Focus on the main issue
  • Know your audience
  • Show respect, be sincere and courteous
  • Eliminate distractions (turn off cell phones, adjust lighting/temperature, etc.)
  • Listen to others and be objective
  • Give and receive feedback

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